How do I receive my pass?
To receive the shuttle pass you purchased online simply ride the first shuttle from your hotel to our drop off location at the Austin Convention Center. We will have a booth set up where you can check in and receive your wristband. If you bought the pass for another person just have that person print out your receipt and bring it to the booth. If you bought several passes then you will need one person to pick up the wristbands and distribute to your group.
How will I know which vehicle to ride?
We have white vans and mini buses with a black R&R logo on each side. DO NOT ride in any other vehicle. Several gypsy companies have started offering rides in white vans and have demanded payment before they drop you off. Also, if you see one of our vans passing by your hotel without stopping it is because the vehicle is either full or assigned to another hotel route. Another van will be by to pick you up shortly.
When will the shuttle arrive at my hotel?
A shuttle will arrive at your hotel approximately every 30 to 45 minutes. It is likely to take longer during peak traffic times (8:30a - 9:30a & 4:30p - 6:30p). Please plan you schedule accordingly and be patient during these peak traffic times. If you don’t see the vehicle in 10 to 15 minutes please do not call our number and ask when will the vehicle arrive because it will completely overload our phone lines. Simply wait another 10 to 15 minutes and a vehicle will show up. We have added more vehicles this year to accommodate the large demand for this service.
Can I get a refund if I need to cancel?
There are absolutely NO refunds. If you no longer need your pass just give it to a friend.
Can I ride the shuttle if I'm not staying at a participating hotel?
If you can get to one of the hotels we are servicing then you can ride the shuttle.
What if I switch hotels?
It is not necessary to contact us if switch hotels. We only track the hotels to see which ones are the busiest so we know how to assign our fleet.
If you have additional questions?
Email: sxsw@rrlimobus.com
Follow: @rrlimobus
Like: Facebook
Call: 512-786-9382